Help Center

Simply select your currency (from the top left-hand corner) and the type of Wudhu Socks that you need (please check 'Sports and Classics' question for more clarification). Add the desired quantity to your shopping cart while browsing The TWS Store. Use the size guide (above the Add to Cart icon) to select the perfect fit for you. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with the delivery information and select the preferred payment method - we will ship your Wudhu Socks to you within 2 business days. 

The TWS Team is always happy to guide you at any step! You can contact us at: support@thewudhusocks.com

Shipping destinations:

• We ship within the US and Pakistan, free of cost. On orders outside of these countries, we can only offer free shipping on The Wudhu Socks Family Pack. (Please note, that we originally shipped worldwide free of charge, but the rising logistic costs that have come with the pandemic don't allow us to do so anymore. 

Shipping times*:

• Local orders take around 1 business week to be delivered to you and we normally ship within 2 business days.
• International orders take 2-3 business weeks to be delivered from China where we have set up international warehousing and we ship within 3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All orders via standard shipping are free of cost. 

*Please note that with the current situation of the pandemic, shipping times may very. Please bear with us. Your patience is greatly appreciated. May Allah SWT protect everyone. 

Jazakallahu khairan!

We provide a number of payment options to our customers. You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, and PayPal.
  
• Cash on Delivery is available for local customers from Pakistan. 
  

Note: that additional exchange fee may apply if your currency is other than US dollars.

In-line with Islamic business principles and ethics, customer satisfaction is our #1 priority at TWS. We offer a 30-days Return & Exchange Policy:

• We stand by our Wudhu Socks and if they get damaged or are faulty upon delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day you receive your Wudhu Socks.
• To be eligible for a return, your Wudhu Socks must be unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@thewudhusocks.com with the subject 'Returns' and include your order number, name and the reason for the return.
• In case of an exchange, we will provide a new pair of The Wudhu Socks. Please provide us with your address, contact number, and an accompanying proof of fault. After being reviewed and approved, our courier will come and make the exchange.
• In case of a refund, please provide us with the address of pickup, and our courier will come and pick the order from you. 
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.